Case studies
Four pieces of work, in full.
Two are from Country Road Group and are halves of one program: the AI came first, and it is what made the cost reduction safe. The third is the commercial side, from Deliveroo. The fourth is leadership under pressure, from Qantas.
- Taking 63% out without breaking itAnnual operating cost from $5.8m to ~$2.1m, in two phases.
- Building an AI CoPilot into five systemsAverage handle time down 20–25% within the first six months.
- Fixing the first eight weeksA 2,000-restaurant portfolio at Deliveroo. Partner NPS from -20 to +40 within 12 months.
- Stopping an airport, and starting it againMelbourne Airport through the COVID-19 shutdown and staged restart. 1,200+ staff, 2 unions, 3 agreements.
- Seven decisionsThe calls behind these, and more. Make each one yourself first.